What are you doing to ensure safety?

The health and safety of our clients is of paramount importance to us. We are adhering to all appropriate health and hygiene standards as advised by the government and World Health Organisation. We maintain the highest standards of hygiene in our showroom, including hand sanitiser stations throughout the store. We ensure our staff only report for work if they are fit and healthy.

Can deliveries be contact free?

Yes contact-free delivery is available to request from our courier service, DHL, once your item(s) has been ordered on

Why do I have to make an appointment to visit the showroom?

At Abi Fisher, we have always welcomed an appointment system to ensure an exclusive showroom and styling experience for our clients.

Due to COVID-19, our appointment system is appreciated more than ever to ensure the safety of our clients with limited numbers of people in store at any one time.

We hope to resume our ‘drop-in’ events, without an appointment, on the last Thursday (10am – 8pm) and Saturday (11am – 4pm) of every month in due course and government guidelines permitting.

Can I order by telephone?

Yes. To place an order by telephone, please call us directly on 01829 781 721 and we will be delighted to assist you.

What payment methods does accept?

We accept all major credit cards including AMEX.

How will I know if you have received my order?

On placing your order, you will receive an order confirmation email from

When will I receive my order?

We have partnered with DHL to offer a next day delivery service for £4.95. Orders over £250 receive complimentary delivery.

Orders must be placed by 10.30am GMT to receive your purchase next business day.

Orders placed after 10.30am GMT will be delivered in 2-3 working days.

Please note, purchases made after 10.30am GMT on Friday and during the weekend will arrive the following Tuesday. 

Delivery by DHL between 9am-5pm, Monday to Friday.

Can I exchange my order? 

At this current time, we do not offer exchanges for purchases made online. We advise you to return your item(s) and re-order your new item(s). 

Can I return my order?

Yes. We operate a 14 days full refund policy. Please see the ‘Returns’ section of our Help Centre.

In what packaging will my order be delivered? 

When shopping online at, all orders are beautifully packaged in tissue within our branded luxury carrier bag. The bag is then placed in a brown shipping box. All packaging is free of charge.

How do I contact Customer Care?

Please telephone 01829 781 721 or complete our Contact Form.