COVID-19 

What are you doing to ensure safety?

Your safety is our priority. During these unprecedented times, we ensure a safe  shopping environment for our clients in the showroom by continuing to offer a 1-hour appointment system with a maximum of 2 clients and 2 stylists in the showroom at any one time. 

We are adhering to all appropriate health and hygiene standards as advised by the government and World Health Organisation and maintain the highest standards of hygiene in our showroom, including hand sanitiser stations and face masks throughout the store. We ensure our staff only report for work if they are fit and healthy.

Why do I have to make an appointment to visit the showroom?

At Abi Fisher, we have always welcomed an appointment system to ensure an exclusive showroom and styling experience for our clients.

Due to COVID-19, our appointment system is appreciated more than ever to ensure the safety of our clients with limited numbers of people in store at any one time.

We hope to resume our ‘drop-in’ events, without an appointment, on the last Thursday (10am – 8pm) and Saturday (11am – 4pm) of every month in due course and government guidelines permitting.

Can I order by telephone?

Yes. To place an order by telephone, please call us directly on 01829 781 721 and we will be delighted to assist you.

What payment methods does abifisher.co.uk accept?

We accept all major credit cards including AMEX.

How will I know if you have received my order?

On placing your order, you will receive an order confirmation email from Abi Fisher.

When will I receive my order?

  • Standard UK Delivery Royal Mail £3.95 (3-5 working days)
  • NEXT DAY DHL at a cost of £6.50 (Order before 10.30am Monday – Friday)

 

Please note; for our NEXT DAY DHL delivery service option:

orders must be placed by 10.30am GMT to receive your purchase next business day.

Orders placed after 10.30am GMT will be delivered in 2-3 working days.

Please note, purchases made after 10.30am GMT on Friday and during the weekend will arrive the following Tuesday.

Delivery by DHL between 9am-5pm, Monday to Friday.

Please note during busy sale and seasonal periods: During busy sale and seasonal periods, we cannot guarantee next day delivery due to both our volume of orders and any temporary service adjustments with our NEXT DAY courier partner, DHL. 

 

Can I exchange my order? 

At this current time, we do not offer exchanges for purchases made online. We advise you to return your item(s) and re-order your new item(s). 

Can I return my order?

Yes. We operate a 14 days full refund policy. Please see the ‘Returns’ section of our Help Centre.

In what packaging will my order be delivered? 

When shopping online at Abifisher.co.uk, all orders are beautifully packaged in tissue within our shipping box. All packaging is free of charge.

At checkout, customers have the option to select a complimentary gift box for small accessories only. 

Please note during during sale periods:

During our busy sale periods, items may be packaged in branded tissue paper within a large shipping envelope. 

How do I contact Customer Care?

Please telephone 01829 781 721 or complete our Contact Form.